Most HVAC and plumbing shops don't lose after-hours jobs to a competitor's better work. They lose them to a ringing phone nobody picks up. CallYep is a done-for-you AI front desk built for Central Florida HVAC and plumbing shops — solo operators and small crews of 1–15 trucks — and after-hours coverage is the core of what it does: it answers in your shop's name, 24/7, takes the complete intake, and puts the job on your calendar or in your texts before the caller thinks about dialing the next shop.
The CallYep homepage publishes the industry figures behind this problem, from CallRail and ServiceTitan data: 26% of contractor calls arrive after business hours, and 40% of callers who hit voicemail never call back. Put those two numbers together and the pattern is plain — a quarter of your demand shows up when your shop is closed, and nearly half of the callers who reach a recording simply move on. The homepage's missed-call calculator makes the same point in dollars: at an average $450 service ticket, ten missed calls a week works out to an estimated $15,660 a month in lost revenue, and a missed install quote is worth far more. You don't need the calculator to know the shape of it. One after-hours call you never hear about can be a full install that went to whoever answered.
Nothing about your setup changes. You point your existing number to CallYep with a simple call-forward rule — the kind any carrier supports. Your phone still rings first; if you answer, great, and if you don't, CallYep picks up. There is no number porting and no downtime. When it answers, it greets the caller in your shop's name and discloses up front that it is an AI and that the call is recorded — required by Florida law, and handled automatically on every call. Then it does the real work: the caller's name, spelled back; what they need and how urgent it is; the full service address, confirmed; gate codes noted; and the callback number, read back. On plans with booking, the appointment is made against your calendar with the slot checked live at the moment of booking — zero double-booking. The moment the call ends, you get the full summary by text. You wake up to booked jobs and complete intakes, not a voicemail box.
After-hours loss isn't only the calls that reach voicemail. It's also the caller who hangs up while the phone is still ringing — on a job, on another call, or asleep. CallYep covers that case too: if a caller hangs up without reaching anyone, they get a text-back within 30 seconds, while they're still looking at their phone and before they've searched for the next shop. Between the 24/7 answering and the 30-second text-back, there is no hour of the day when a call to your number dead-ends.
CallYep's pricing is on its homepage, in the open. Safety Net is $249/month with 300 AI minutes — 24/7 answering in your shop's name, full intake with a text summary, and the 30-second missed-call text-back. Front Desk is $399/month with 750 AI minutes and adds live calendar booking. Dispatch is $599/month with 1,500 AI minutes. Setup is $497 on the first two plans and $997 on Dispatch; overage is $0.30 a minute, you get an alert at 80% of your monthly minutes, and your plan never auto-upgrades. The current Founding Five offer puts the first five shops on Front Desk at $199/month locked for six months with the setup fee waived and a 14-day live pilot — walk away owing nothing if CallYep doesn't catch work you would have missed. CallYep serves Seminole, Orange, Osceola, and Lake counties, and answers in seven languages — English and Spanish front and center, plus German, Italian, Dutch, Japanese, and French — so an after-hours caller is understood in their own language, too.
No. You set up a call-forward rule with your current carrier. Your phone still rings first, and CallYep answers only when you don't — or on every call, if that's how you want it. No porting, no downtime.
The same thing they'd hear at 2 p.m.: your shop's name, a clear disclosure that they're speaking with an AI and the call is recorded (Florida law, handled automatically), and a complete intake — name, need, urgency, address, gate codes, callback number — followed by a live-checked booking on plans that include it.
They receive a text-back within 30 seconds, so the lead is caught while they're still deciding who to call.
Immediately. The full call summary is texted to you the moment the call ends — you don't wait for the morning or dig through voicemail.
Call the live demo line, (689) 223-2750. It answers as "Sunshine Air," a sample shop, and you hear the real product — the AI disclosure, the full intake, the whole thing — in about 90 seconds.
CallYep — the AI front desk for HVAC & plumbing shops · What an AI receptionist does · Demo line: (689) 223-2750