An AI receptionist answers your business phone when you can't — and on a good system, it does far more than take a message. CallYep is a done-for-you AI front desk for HVAC and plumbing shops: it answers in your shop's name, 24/7, takes the complete intake, books the job on your calendar, and texts you the summary before the caller has finished dialing the next shop on Google. You don't set up anything — CallYep is built, tested, and run for you. This page walks through what that actually means, step by step, on a real call.
Your line rings first, your way: you keep your number, with no porting. Calls you can't get — on a job, on a roof, on another call, after hours — roll over to CallYep, or you can have it answer every call; the choice is yours. When it picks up, it answers in your business's name — “Hello, this is your shop's front desk — how can I help?” — and it says, up front, that it's an AI assistant and the call is recorded. That's Florida law (Fla. Stat. § 934.03), and the disclosure is built into the platform so it can't be switched off. That matters because the alternative most callers get today is voicemail: the homepage publishes industry figures (CallRail / ServiceTitan data) that 25–27% of contractor calls go unanswered, 35–45% of calls arrive after business hours, and about 85% of callers who hit voicemail never call back.
A name and a “call me back” isn't an intake. On every call, CallYep collects the fields your tech actually needs, confirmed out loud rather than just heard once: the caller's name, spelled back; what they need and how urgent it is, triaged against your emergency rules; the full service address — street, city, ZIP — read back and checked against your service area before anything is booked; gate codes and access notes like a gated community, dogs, or a side entrance; and the callback number, read back for confirmation. Anything it couldn't confirm gets flagged, and a human on CallYep's side reviews flagged calls daily instead of silently trusting them. The moment the call ends, the full summary lands on your phone by text. If a call never connects at all, the caller gets a text-back within 30 seconds, so the job doesn't go to the next shop on Google.
An AI receptionist that only takes messages about appointments still leaves the scheduling to you. CallYep makes the appointment: bookings land on a built-in calendar that is live from day one — your service windows, your job types and durations, your buffer between jobs — with no Google account required. If you run your jobs on Google Calendar, CallYep connects to it during setup with a two-minute sign-in using your own Google account. The rule that makes it trustworthy is simple: the AI can only offer times the calendar says are open, and availability is checked again in the same moment it books. No invented times, no double-booking — and if nothing fits, the caller gets a firm callback promise instead of a fake appointment.
Central Florida callers don't all speak English, and a caller who can't explain their problem calls the next shop. CallYep answers in seven native voices — English and Spanish front and center, plus German, Italian, Dutch, Japanese, and French — and if a caller switches languages mid-call, it follows them. Booking works the same in Spanish, and the intake summary always lands on your phone in English.
What an AI receptionist should never do matters as much as what it does. CallYep never diagnoses equipment, never quotes a price you haven't approved in writing, and never promises an arrival time outside your windows. Emergencies — no AC with a baby or an elderly parent in the house, a burst pipe, a sewage backup, against rules you set — escalate to your on-call chain the moment they're recognized instead of waiting for a summary. If it doesn't understand a caller twice in a row, it stops guessing, takes the name and number, and flags a priority callback from a human; it hands off the moment a caller asks for a person. And if the system ever goes down, your calls return to your own line and voicemail — never to a dead end. You can hear all of this yourself before deciding anything: the live demo line, (689) 223-2750, is answered right now by the same system that would answer your phone, picking up as a sample shop so you hear exactly what your customers would hear.
Voicemail records a message you may return hours later — and per the industry figures published on this site, about 85% of callers who reach it never call back. An AI receptionist answers live, in your shop's name, takes the complete intake, books a real appointment from your live open slots, and texts you the summary the moment the call ends.
Yes. Every call opens with the AI disclosure and the recording notice Florida law requires (Fla. Stat. § 934.03), built into the platform so it can't be switched off. If a caller objects to recording, it stops, deletes the record, and flags you a callback.
It books them. Appointments are offered only from live open calendar slots and re-checked at the moment of booking, so two callers can never take the same slot. It works with CallYep's built-in calendar from day one, or connected to your Google Calendar if that's where you run your day.
Emergencies don't wait for a summary. Against rules you set — a burst pipe, a sewage backup, no AC with a baby or an elderly parent in the house — the call escalates to your on-call chain the moment it's recognized, and climbs to the next person if there's no acknowledgment.
Solo operators and small crews — roughly 1–15 trucks — running HVAC and/or plumbing across Seminole, Orange, Osceola, and Lake counties, especially owners whose after-hours answering service is their own cell phone. Plans are month-to-month with published pricing and published overage, and the demo line at (689) 223-2750 lets you test the product before any of that matters.
CallYep — the AI front desk for HVAC & plumbing shops · Pricing and the Founding Five · Demo line: (689) 223-2750